Privacy Policy

1. Information we collect

When you place an order, create an account, or contact support, we collect information such as your name, email address, shipping address, and order history. We do not collect or store full payment card numbers — those are handled directly by our payment processor.

2. How we use your information

• To process and ship your orders, and to send order and shipping confirmations.
• To respond to support requests, including Certificate of Analysis requests.
• To send occasional product and membership updates, which you can opt out of at any time.
• To detect and prevent fraud, abuse, and policy violations.

3. Cookies

We use essential cookies to keep your cart and session working correctly, and limited analytics cookies to understand how the site is used. You can disable cookies in your browser, though some features may not work as intended.

4. Sharing of information

We do not sell your personal information. We share information only with service providers who help us operate the business — such as payment processing, shipping carriers, and email delivery — and only to the extent needed to provide those services.

5. Data security

We use industry-standard safeguards to protect your information, including encrypted connections and restricted access to customer data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data, subject to our recordkeeping obligations. Contact us to make a request.

7. Data retention

We retain order records for as long as necessary to comply with tax, accounting, and legal obligations, and delete or anonymize data that is no longer needed for these purposes.

8. Contact

For privacy questions or requests, email support@pepvoro.co.uk or use our contact page.